A request is not a confirmed appointment
An assistant can explain services, answer price questions and tell someone how to request a visit. Availability of a clinician, room and time comes from the clinic’s schedule. Njawib’s current offer does not connect a calendar or automatically confirm bookings. Reception reviews the request and confirms the appointment.
A four-step conversation
1. Explain the requested service and approved price. 2. Ask for a preferred day or period when the person requests a booking. 3. Explain that reception will check availability. 4. Reception sends the confirmed date, time and rescheduling method. This keeps an initial reply from being mistaken for a final reservation.
When do you need a connected booking system?
If you need live availability, protection against double bookings or deposits, you need a system that manages those operations and an appropriate integration. Assess that as a separate requirement before buying; those features are not included in every WhatsApp bot.
Reminders and rescheduling
Prepare a template with the date, time and a clear rescheduling method. Our template library is for manual use; it is not an automated reminder feature. An automated reminder requirement must first address recipient permission, platform requirements and the source of the confirmed appointment.
Prepare services, prices, hours and the confirmation process, then test real questions before launch.
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