YOUR QUESTIONS
Let’s clear things up.
About connecting your account, the replies, and what happens after the trial.
Can I keep my clinic’s number?
We first check your number and how you currently use WhatsApp. We explain whether it can be used and what connecting it requires before changing anything.
What does it answer, and when does reception step in?
It answers about prices, services and hours using your clinic’s information. When information is missing, it asks the patient to contact reception. We review replies with you during the trial.
Does it confirm appointments?
No. It directs patients to reception to confirm their appointment. Njawib does not check your clinic’s calendar or confirm a booking itself.
What happens after the trial?
If you choose to continue: 299 SAR per month for one channel (WhatsApp or Instagram), or 499 SAR per month for both, per branch. No setup fee, and you can stop any month. If it is not right for you, we stop it and you owe nothing.
Does it answer in Arabic and English?
Yes. Simple Saudi Arabic or clear English, depending on the language of the question.
How long does setup take?
It depends on your clinic’s accounts and the platform requirements. After reviewing them and receiving your information, we agree a launch date with you.
How do we update prices and information?
Send updates to us on WhatsApp. When editing from your authorised management number is enabled, you can also message changes directly to the system and review its current information.
Does it give medical advice?
No. Medical questions go to reception or a clinician. Its role is to answer questions about your clinic, not diagnose conditions or recommend treatments.
Who processes patient messages?
Messages are processed by the messaging platform and the reply-generation provider. The current Njawib code does not save conversation content in its database. See the privacy policy for details.
WhatsApp or Instagram?
We review the channel your clinic needs. Each connection depends on account eligibility and platform permissions, which we explain before the trial starts.
Can I stop it?
Yes. Contact us on WhatsApp to stop the service. It is month to month, without a long contract.
NJAWIB, WITH YOUR CLINIC’S INFORMATION
Let the replies convince you.
Two weeks free once connected. Not the right fit? We switch it off and you pay nothing.
Start with your clinicNo upfront payment · No long contract