Start with the question you hear every day
“How much is laser hair removal?” needs the service price and what the package includes, not a long menu. Prepare the service name, current price and offer conditions. If the price needs a clinician’s assessment, explain that instead of guessing.
A greeting or an answer?
A greeting can acknowledge a message and share opening hours. Answering “Are you open on Friday?” or “What does the package include?” needs your clinic’s own information. Njawib uses the details your clinic approves to answer the question.
Make the appointment request clear
After explaining the service, ask for the preferred appointment time. Do not say “Booked” before reception checks the schedule. For example: “Of course. Which day works for you? Reception will check availability and confirm the time here.” Do not request medical reports or photographs in a general automatic reply.
What is needed to connect?
A professional Instagram account owned by the clinic, with messaging access through Meta’s official connection. We check account eligibility and permissions before agreeing a launch. A demo on Njawib’s own account does not mean client onboarding is approved; client accounts require the appropriate Meta approvals.
Prepare services, prices, hours and the confirmation process, then test real questions before launch.
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